SolUp conducted a thorough inspection and survey of my installation site. Their technicians work for them directly, not subcontractors so I was assured that my concerns would be addressed at the design phase. I was very impressed with the qualifications and abilities demonstrated by SolUp technician Felipe Gonzalez. He conducted a comprehensive survey of the roof and surrounding areas, discovered some inefficiencies that weren’t evident from satellite photos (structural requirements for supporting panel weights) and reengineered the layout. Excellent work, so far.

I recently had to have service on my Solar System. I was getting error lights on my inverter. Tech came and told me since my system was installed Solar Edge was not getting readings from my house (installed 2022) (it's now 2025) because incorrect inverter # was in system. The inverter was changed and next day was getting error lights again. Tech was scheduled to come and office wanted to cancel appointment saying nothing was wrong because Sol-Up was getting readings from a different house not mine! I insisted tech be sent since I could see in my NV energy account that we were not sending any energy to them.Tech came and said he found the problem and had part in his truck to repair part on roof. He called the company and they would not let him fix issue that day. Apparently to be repaired had to go through 3 levels of warranty approval first. There was no energy being produced from March 16th through April 13 when it was finally repaired. It all just took to long! Other than this I am happy I have Solar which I purchased upfront and my monthly bill runs $19.51 for 2058 sq.ft. single level house with a pool.

Update 2025 - we’ve had our solar panels for over two years and we’re still very satisfied. My earlier post still applies. 👍

We’ve received consistently stellar service from all the interactions so far with sol-up service providers. We would not change any part of the process so far and are very satisfied.

Very professional. Very patient, and very knowledgeable.

Both Mike in sales and Zane doing the survey were excellent. Excited to get my new solar system. The crew that did the install with Mario as the leader did a great and very professional job. I was actually surprised how well they handled the entire day. Very impressed. Got my final inspection and the man said Mario and the crew did an impressive job. No surprise. Tim, the painter, showed up to paint the outside boxes installed and made my day. what a great guy.

From our in-store sales meeting we were excited. After the site visited I inquired about adding a SPAN panel. I got a call that an engineer would talk a look at our setup to see if the SPAN panel will work. The response was everything is fine pay the extra thousands of dollars. The SPAN panel servers as a electrical cirquit breaker, but it also allows for you to see when your house is being powered by solar. I am a techie, so that intrigued me. I work from home so internet access is a must. During our sales pitch, I volunteered to get room for the day, but was guaranteed that a generator would come and working from home would be fine because it would only be a few hours. That was the end of the fairy tale. Besides increasing my proposal to include the SPAN panel, nothing else was done. When the call was made to let me know the install date, the person who called never mentioned a generator. When I asked about it, it was of course we are bringing a generator. During our sales pitch I mentioned that we have multiple things that I would like to have power for. On installation day my garage had to be modified, because the SPAN panel did not fit. The brought one generator that kept overloading with just a router, laptop and two monitors. I was told Because of the SPAN panel, my electricity needed to be off for 7-8 hours. After installation, I had to call to inquire to have painting done, drywall work. Three attempts were made to put in a landline before someone finally stated the facts. My system is connected to my home wireless network. Top it all off, after inquiring about why I could not monitor from the SPAN, how my house is being powered, I was told that my installation is too large for the SPAN panel to provide that functionality. When asked why I was not told this from the engineer, prior to agreeing to the extra substantial charge, I was told that you had no choice but pay for the SPAN panel because it was necessary. I was told this by multiple people. When what should have happened was I was presented with the facts, and should have had to option to say, yes I want to move forward paying thousands of dollars to replace something that I all ready had, and would only give me partial functionality. I would not have moved forward and was lied to by omission. Upon discussing this with the company, I have basically been told that it is a deficiency with the SPAN manufacturer, and there is nothing we are going to do thanks for the additional thousands. We didn't tell you that it didn't work because you didn't have a choice any way. You had to have a SPAN panel anyway because of your installation. Only the original sales person, when I talked to them admitted that I should have been given the option to re-evaluate and make the decision whether I wanted to purchase something that I wouldn't get to fully utilize. Every time I see the commercial on TV I cringe when I hear go local. We care. Bull crap. I keep being asked to do things that should have been done as part of the original sales and installs, but when I ask how any remediation is going to occur for the lie to have me agree to buy something without full disclosure, all I get is sorry, there is nothing we can do.
This should be a long relationship, I hope all of it is not how it is right now otherwise I will have to FAFO.
Disappointed

SolUp has been very responsive since the permitting process began. The installation crew was very pleasant and professional in replacing the failed inverter.

My solar system had not been producing as expected. Sol Up offers a service agreement that includes a site check each year. I finally have an answer to my solar problem and am comfortable it will be fixed!
Austin Arreola is the tech whi checked my system. He is so amazing that whatever SolUp is paying him, it’s not enough!