- The Henderson address is 2593 Forest City Drive, 2100 sq. ft. The average monthly
kwh for the year 2021 was about 1800. Is this house suitable for solar panels? How much
Do you think we can save using solar? Using what system?
Does running the panels horizontal (pyramid-style) on the hip roof make them fit and look better?
- What is a loan fee?
- What financing options do you offer and how do they differ? Are associated fees
included in the price of the system or extra?
A: We offer very flexible financing for all customers. In your quote you’ll see the financing options that we offer, and fees associated with them.
- Can we bring our own financing if we decide to get it financed?
A: You can explore your own financing. If you choose to use your own financing, your cash price is the amount due for the project.
- Will you give us a firm quote or is it an estimate prior to signing a contract?
A: Before you sign the agreement, you will have all the pricing and work that needs to be done given to you. We want you to have all the information before you sign your agreement.
- How are contract changes addressed? Do we have the right to cancel? Terms?
A: Any contract changes are done before you sign. You have a three-day cancellation period after you sign.
- How long will it be between the time we sign the contract until installation?
A; From contract signing to installation typically takes 4 to 6 weeks. That can vary depending on your HOA and how long they take for approval.
- Do we still get a bill from Nevada Electric?
A: Your system will be sized depending on your roof area to take care of your usage. You will still have a $12.50 connection fee from NV Energy to be connected to the grid. That will not be taken care of by Net Energy Metering.
- Are there ongoing costs other than the monthly bill we have to pay (like maintenance
A: You should not have any additional cost associated with the project. Maintenance should not be needed throughout the life of your system. But we will cover it anytime it’s down.
- Do we get the Federal Tax credit if we do not live in the property as it is a rental Currently?
A: You should receive the tax incentive as it’s your home. But you’ll have to talk with your tax advisor to determine your eligibility.
- What rebates are available and incentives come to us? Federal? State? Other?
A: There is a 26% federal tax incentive. You will need to consult your tax advisor if you qualify.
- Does the state of Nevada have property tax increase exemption for Solar
Installation? Meaning that taxes will not increase. What does this mean for our
A: The property value should not be changed because of solar. That is usually just based on the home equity and home value.
- How much money is due upfront? When are other payments due?
A: For cash deals, we take a $1,000 deposit on agreement signing. Balance of 95% on installation and then the remainder on activation.
- If bought, who maintains the system?
A: You will maintain the system, but we will take care of it if anything goes wrong. Maintenance should not be needed.
- If bought, who is responsible for repairing the roof if it’s damaged during installation?
A: We will fix any issues that happen during installation.
- Who is responsible for fixing any damage to our home if it is caused during installation?
Or due to a penetration in the roof that results in a water leak?
A: We cover any roof penetrations for 25 years. Any leaks or damage that is caused by those roof penetrations is covered by Sol Up
- Do you proactively monitor our system’s performance after installation and notify us
if there are issues?
A: Yes, we monitor the system, and we will reach out if there are any issues with your system.
Can Solar Edge Inverters be painted?
A: Unfortunately painting the inverter is not recommended, and is a violation of the warranty terms. Page 2 (bottom of the page, see link in the body of this email).
Here are the exclusions:
damaged as a result of modifications, alterations or attachments thereto which were not preauthorized in writing by SolarEdge;
installed or operated not in strict conformance with the Documentation, including without limitation, not ensuring sufficient ventilation for the Product as described in SolarEdge installation guide;
- What happens if we move? Or sell?
A: If you move or sell the home, if you finance you can pay off the remainder of the loan. Or the new homeowner can apply for a new loan to assume the balance. If you pay cash, then you can get your money back or most of it by increasing the selling price because the new homeowner will not have a NV Energy bill.
- What happens if you go out of business? Sorry for this question but things happen
and have to ask it.
A: If we go out of business, then the manufacturer will be able to assist with Panels or inverters. Although we have a 25-roof penetration warranty we have not had any issues with the roof penetrations leaking. The company we use has had over 15 million roof penetrations and never had a leak.
- What is the process for future roof replacement? Cost for removing and replacing
A: We can remove the panels if you need roof work in the future. The cost is between $250 and $500. One story is $250 and two stories is $500. Per panel.
Price Match Guarantee in the corner of the Estimate. How does that work?
I was in my home office today and my breaker went off for my office. I pull a lot of energy in there from my two PCs, 4 monitors, TV and speakers and electronics in there. With this Span panel, would the same thing happen when my energy is being used or do you know if it can help stabilize it?
If the circuit is overloaded or the breaker is old it will still trip regardless. The span panel will only help you monitor the amount of energy being pulled through that breaker. I recommend finding another receptacle on a different breaker. If one is not available, then you will have to wire a new receptacle off of a different breaker.
Q: (Related to questions above) Will the Span panel correct this issue?
A: No, the span panel just tells you how much power is being used from a breaker and will allow you to turn the breaker off.
Q: (Related to questions above) Can I correct this problem before you come out and install the span panel.
A: If you have room please do. After the Span panel is installed you will have to have someone who is certified with Span make that change. You have up to 32 controlled circuits in a Span panel.
He stated he had it running for 9 days, 10 hours a day and it only went up 12 degrees. Is this according to spec? He says he was better off with his pool cover that did over half of that? How to use a pool heat pump
During the initial heating phase you should not shut it off till it gets to the desired temp even if you have to run for 24 hours straight or longer. Say he wants the pool at 90degrees. To take a pool from 75 degrees to 90 degrees will take a minimum of 30hrs with an estimated half a degree per hour. So what is happening is he is heating during the day and losing it at night. There should be no reason why the temp would not rise 1/2 degree per hour. So my recommendation is to heat the pool to the desired temp and not shut off till it gets to the desired temp and maintain from there. Running 8 or 9 hours a day is 4 to 5 degrees during the day not including the assist from the pool cover then at night he shuts off then has to reheat again just to get back what was lost overnight. You will lose at least 5 degrees at night or even more if it is windy and colder like it has been the last few days.
To be clear, don’t shut the heater off till it gets to say 90degrees then maintain from there you should only lose like 5 degrees at night, so in the morning when the pool pump kicks on it would only need to raise temp 5 degrees to get back to 90 degrees. When the water is warmer to start with it will heat faster especially with a pool cover.
- What is the Current on the charger, & How fast does it charge..
Can a non battery customer do time of use?
Yes but we only would recommend this if they have mostly west or south west panels and they do not consume as much during that time frame.
Everyone one can go into time of use. I would not go to time of use without a battery unless the majority of the solar panels are facing west.
How much is the added Type II cord to plug in an EV to the SolarEdge invertor? Is the head interchangeable in case standards change? What lengths does it come in? Are there extra Federal or NV incentives for adding it now (considering I do not yet own a plug-in hybrid Prius or truck) vs later?
We sell Tesla powerwalls only unless it is off grid then only