1. The Henderson address is 2593 Forest City Drive, 2100 sq. ft. The average monthly

kwh for the year 2021 was about 1800. Is this house suitable for solar panels? How much

Do you think we can save using solar? Using what system?

LAYOUT:

Does running the panels horizontal (pyramid-style) on the hip roof make them fit and look better?

A:

FINANCE:

  1. What is a loan fee?
  1. What financing options do you offer and how do they differ? Are associated fees

included in the price of the system or extra?

A: We offer very flexible financing for all customers. In your quote you’ll see the financing options that we offer, and fees associated with them.

  1. Can we bring our own financing if we decide to get it financed?

A: You can explore your own financing. If you choose to use your own financing, your cash price is the amount due for the project.

  1. Will you give us a firm quote or is it an estimate prior to signing a contract?

A: Before you sign the agreement, you will have all the pricing and work that needs to be done given to you. We want you to have all the information before you sign your agreement.

  1. How are contract changes addressed? Do we have the right to cancel? Terms?

A: Any contract changes are done before you sign. You have a three-day cancellation period after you sign.

  1. How long will it be between the time we sign the contract until installation?

A; From contract signing to installation typically takes 4 to 6 weeks. That can vary depending on your HOA and how long they take for approval.

  1. Do we still get a bill from Nevada Electric?

A: Your system will be sized depending on your roof area to take care of your usage. You will still have a $12.50 connection fee from NV Energy to be connected to the grid. That will not be taken care of by Net Energy Metering.

  1. Are there ongoing costs other than the monthly bill we have to pay (like maintenance

costs)?

A: You should not have any additional cost associated with the project. Maintenance should not be needed throughout the life of your system. But we will cover it anytime it’s down.

  1. Do we get the Federal Tax credit if we do not live in the property as it is a rental Currently?

A: You should receive the tax incentive as it’s your home. But you’ll have to talk with your tax advisor to determine your eligibility.

  1. What rebates are available and incentives come to us? Federal? State? Other?

A: ​​There is a 26% federal tax incentive. You will need to consult your tax advisor if you qualify.

  1. Does the state of Nevada have property tax increase exemption for Solar

Installation? Meaning that taxes will not increase. What does this mean for our

homeowner’s insurance?

A: The property value should not be changed because of solar. That is usually just based on the home equity and home value.

  1. How much money is due upfront? When are other payments due?

A: For cash deals, we take a $1,000 deposit on agreement signing. Balance of 95% on installation and then the remainder on activation.

MAINTENANCE/QUALITY:

  1. If bought, who maintains the system?

A: You will maintain the system, but we will take care of it if anything goes wrong. Maintenance should not be needed.

  1. If bought, who is responsible for repairing the roof if it’s damaged during installation?

A: We will fix any issues that happen during installation.

  1. Who is responsible for fixing any damage to our home if it is caused during installation?

Or due to a penetration in the roof that results in a water leak?

A: We cover any roof penetrations for 25 years. Any leaks or damage that is caused by those roof penetrations is covered by Sol Up

  1. Do you proactively monitor our system’s performance after installation and notify us

if there are issues?

A: Yes, we monitor the system, and we will reach out if there are any issues with your system.

Can Solar Edge Inverters be painted?

A: Unfortunately painting the inverter is not recommended, and is a violation of the warranty terms. Page 2 (bottom of the page, see link in the body of this email).

Here are the exclusions:

damaged as a result of modifications, alterations or attachments thereto which were not preauthorized in writing by SolarEdge;

installed or operated not in strict conformance with the Documentation, including without limitation, not ensuring sufficient ventilation for the Product as described in SolarEdge installation guide;

FUTURE:

  1. What happens if we move? Or sell?

A: If you move or sell the home, if you finance you can pay off the remainder of the loan. Or the new homeowner can apply for a new loan to assume the balance. If you pay cash, then you can get your money back or most of it by increasing the selling price because the new homeowner will not have a NV Energy bill.

  1. What happens if you go out of business? Sorry for this question but things happen

and have to ask it.

A: If we go out of business, then the manufacturer will be able to assist with Panels or inverters. Although we have a 25-roof penetration warranty we have not had any issues with the roof penetrations leaking. The company we use has had over 15 million roof penetrations and never had a leak.

  1. What is the process for future roof replacement? Cost for removing and replacing

Panels?

A: We can remove the panels if you need roof work in the future. The cost is between $250 and $500. One story is $250 and two stories is $500. Per panel.

Price Match Guarantee in the corner of the Estimate. How does that work?

A:

Span Panel

CS Question:

I was in my home office today and my breaker went off for my office. I pull a lot of energy in there from my two PCs, 4 monitors, TV and speakers and electronics in there. With this Span panel, would the same thing happen when my energy is being used or do you know if it can help stabilize it?

If the circuit is overloaded or the breaker is old it will still trip regardless. The span panel will only help you monitor the amount of energy being pulled through that breaker. I recommend finding another receptacle on a different breaker. If one is not available, then you will have to wire a new receptacle off of a different breaker.

Q: (Related to questions above) Will the Span panel correct this issue?

A: No, the span panel just tells you how much power is being used from a breaker and will allow you to turn the breaker off.

Q: (Related to questions above) Can I correct this problem before you come out and install the span panel.

A: If you have room please do. After the Span panel is installed you will have to have someone who is certified with Span make that change. You have up to 32 controlled circuits in a Span panel.

He stated he had it running for 9 days, 10 hours a day and it only went up 12 degrees. Is this according to spec? He says he was better off with his pool cover that did over half of that? How to use a pool heat pump

During the initial heating phase you should not shut it off till it gets to the desired temp even if you have to run for 24 hours straight or longer. Say he wants the pool at 90degrees. To take a pool from 75 degrees to 90 degrees will take a minimum of 30hrs with an estimated half a degree per hour. So what is happening is he is heating during the day and losing it at night. There should be no reason why the temp would not rise 1/2 degree per hour. So my recommendation is to heat the pool to the desired temp and not shut off till it gets to the desired temp and maintain from there. Running 8 or 9 hours a day is 4 to 5 degrees during the day not including the assist from the pool cover then at night he shuts off then has to reheat again just to get back what was lost overnight. You will lose at least 5 degrees at night or even more if it is windy and colder like it has been the last few days.

To be clear, don’t shut the heater off till it gets to say 90degrees then maintain from there you should only lose like 5 degrees at night, so in the morning when the pool pump kicks on it would only need to raise temp 5 degrees to get back to 90 degrees. When the water is warmer to start with it will heat faster especially with a pool cover.

EV Chargers

  1. What is the Current on the charger, & How fast does it charge..

Can a non battery customer do time of use?

Yes but we only would recommend this if they have mostly west or south west panels and they do not consume as much during that time frame.

Everyone one can go into time of use. I would not go to time of use without a battery unless the majority of the solar panels are facing west.

https://www.nvenergy.com/account-services/energy-pricing-plans/time-of-use

How much is the added Type II cord to plug in an EV to the SolarEdge invertor? Is the head interchangeable in case standards change? What lengths does it come in? Are there extra Federal or NV incentives for adding it now (considering I do not yet own a plug-in hybrid Prius or truck) vs later?

Battery:

We sell Tesla powerwalls only unless it is off grid then only

https://simpliphipower.com/product-line/

  1. Are you licensed and insured?

A: We are licensed, bonded, and insured with Clark County and the Clark County Contractors board.

 

  1. How long have you been in business?

A: We have been in business for 13 years. We are the oldest solar company and largest installer in Las Vegas.

 

  1. Can you give us references who we can contact on installs done at Sun City Anthem

in particular?

 

  1. Are the installers your own employees?

A:  Everyone who does work on your home is a Sol Up employee. Electricians, Installers and inspectors. Every aspect of the solar installation is from a Sol Up Employee. The only outsourced company we use is for roof work that is needed.

 

  1. Do you use subcontractors for any part of the installation?

A: Related to answer above

 

  1. Do you have your own Electricians on-staff in-house?

A: Related to answer above

 

  1. Who handles the HOA application? City permits?

A: HOA approvals and Permits are handled and submitted by our Project Coordinators.

 

  1. Will someone from your team be present when city or other inspectors come to

Inspect?

 

  1. Who does the paperwork for utility interconnection and permits?

A: The paperwork submitted to NV Energy and the interconnection is handled in house by a Sol-Up employee

  1. Can you do a drone inspection on the roof and provide us with the result prior to us

Signing?
A: An on-site survey of the home is conducted before we do any work, or any agreements are signed to determine if any additional work is needed. The roof is inspected and your main service panel is examined to determine if we can safely install the breakers in your home needed for solar.

 

  1. Which company or companies do you use for the whole solar system?

A: Ask for specification on what they mean for which companies we use

 

  1. If you are using Panasonic for panels, didn’t they get out of that part of business?

How does that affect the warranty?

A: We use Meyer Burger and Panasonic Panels. Panasonic is not exiting the solar game. They are moving to an outsourced company to produce the panels. Same product specs as they currently have. We are a pinnacle partner with Meyer Burger, they are the company that makes the systems Panasonic uses for their production of their solar panels. They are now making solar panels and we have started to offer those panels as well. Same warranty and same specs as the Panasonic panels.

 

Now that Panasonic no longer makes panels but subcontracts them out, are they actually made by Meyer Burger?  They look almost identical in the specs, ….but seem to be a little less efficient for some reason. And thinner.

 

  1. What type of inverter is going to be used with the panels?

A: We use the SolarEdge Power Optimizer system for our inverters.

If asked we do also have Enphase but we recommend Solar Edge

 

I assume the included SolarEdge Inverter is the same one as pictured on the cut sheet you gave me?
And EV +back-up battery compatible? With energy Management so I can properly utilize NV Energy’s ToU program?   SE7600H-US (FWIW: Tried searching the SolaEdge website for information on Invertors, etc. but the SolarEdge website is not very good for getting info! It only lists spec sheets & manuals.)

 

A:

 

Was wondering if the transfer switch charges the DC back-up battery direct from the DC panels instead of from the SolarEdge inverter’s AC, taking a bit of a loss (I have no idea how they are wired in!)
I assume your quote of $306 to wire in a 4-circuit Goal Zero back-up battery transfer switch in the garage) would apply to any similar brand of switch? (and portable battery)? (see #9)

A:

 

  1. What is the GSM kit?
  1. So, I will never have a power bill?
  1. Can we produce more power than what we are using today?
  1. What system should be used to cover brownouts also?

A: In Las Vegas, we don’t usually experience  Brownouts or Blackouts like other areas of the country. On the occasion we do, most power outages last less than 4 to 6 hours. If that is a concern for you then we offer the Tesla Powerwall that can be installed in addition to your solar system.

 

  1. What is the estimated annual output? How close to that figure?
  1. Do you confirm that our roof is structurally sound to hold panels?

A: Yes. We conduct a site survey to determine if the roof can accept solar and is structurally sound.

 

  1. How long does it take to install a system?

A:  Depending on the size of the system, the install length is typically 1 to 2 days. We are on-site

 

  1. How many years is the warranty for the whole system, plus labor?

A: The entire system is a 25-year warranty for both products and labor. Panels, Production, Roof Penetrations and Inverter

 

  1. Is there a warranty on the panels?

A: Yes, there is a panel warranty of 25 Years

 

  1. Will there be pigeon guards when installing the panels?

A: Yes, a pigeon guard is included in all our projects. 

(EXCEPT RENO)

 

  1. What other warranties are there on the different parts of the system?

A: Everything is covered for 25 years

 

  1. How long will the solar panels work? Others in the system?

A: The life of the solar system can last 30 to 40 years.

 

  1. Who is responsible for repairing the roof if it’s damaged during installation?

A: We take care of any issues that happen during installation. Broken tiles, damaged areas. We are responsible for everything while we are installing on your property. Our insurance covers you as a homeowner for zero liability while we are onsite.

 

  1. What happens if we need work on our roof? Who is responsible for replacing the

solar panel system then? Is it different if on lease?

A: Our site survey team will determine if roof work is needed before we install. If you do need roof work done, we will have our roof contractor complete a quote for your review before we complete any work. The roof work that is done in order to install solar can be added for your deduction of the 26% tax incentive. This is added to the entire project cost and 26% is taken from the entire project cost. 

 

  1. Who do we call if there is a problem? Same procedure with lease and buy?

A: You would contact our in-house service department to report a service issue. Being local we usually have problems solved within 48 hours.

 

  1. If leased, who owns the system at the end of a lease?

A: We do not offer a lease. We only offer cash or finance purchases.

 

  1. Is the system removed at the end of the lease or is there a buyout?
  1. Does your system include panel-level monitoring? Does it cost anything extra? How

do we access it?

A: We do offer monitoring, that you have access to. When we come out to activate your system, we will install the solar edge application on your phone, and you will have complete access to the production of your system.

 

  1. Will the system meet local building and fire codes?

A: We adhere to all building, safety and fire codes for our installation

 

  1. Do you recommend using a central inverter, micro-inverters or optimizers? Why?

A: We recommend using a power optimized system because of our environment. We keep the sensitive inverters off the roof (Micro Inverters) to make sure they stay out of the heat.

 

  1. Should our panels be interconnected to the grid? Can we get power during a

Blackout?

A: You will be connected to the grid. NV Energy will not allow homes to be “off the grid” in Nevada. During a power outage all solar systems will be shut down to avoid any electricity going back to the grid.     

 

  1. Will there be a master electrician on site?
  1. Do we need to be home during the entire installation?

A: Someone over the age of 18 will need to be home during the installation.

 

  1. Can we add more panels/modules later?

A: Yes, panels and modules can be added on at a later time.

 

  1. Will the panel performance degrade over time?

A: The panels do have a degradation over time. Our production guarantee will keep your panels within a degradation of .5 annually. After 25 years you’ll still receive 92% of the power from day one. Highest in the industry.

 

  1. If there is a bad panel over time, who will spend for labor and material during

warranty years?

A: If your panels go out at any time in the 25-year warranty period, we will go out and replace the panels and labor involved.

 

What attachment brackets are used?  Do the tiles need to be cut for them? How are they flashed?

A:

Does the racking system handle Reno/Washoe County’s high 120/130 mph Vmax wind uplift loads?  Or are there any special added requirements for high-wind conditions?  Do you supply wind/uplift calcs to the Building Dept.?

A:

As we discussed, how much extra to have your electricians add a 120V 20amp outlet at each end of the garage at 40” workbench height by extending the (2) existing GFIC or unused 2nd ‘fridge circuits (if possible)?  The end walls have no electricity, and I had to remove the front workbench to fit the GMC truck in the garage with enough room to squeeze around it to the side door. 

A: